Refund, withdrawal, and cancellation terms in plain English.
Last updated: 2 August 2026 · Türkçe sürüm
This policy explains refunds, statutory withdrawal, and cancellation for Pro and Ultra Premium software subscriptions purchased through Paddle. Clans Coin is not sold through Paddle and is not part of a Paddle Premium order.
Paddle is the authorized online reseller and Merchant of Record for card purchases of Premium. Paddle handles payment, tax, invoicing, subscription administration, and eligible refunds. Your mandatory consumer rights and any more favorable right in Paddle's buyer policy take priority.
Unless applicable law requires otherwise, transactions are generally non-refundable. Paddle may consider a discretionary refund request made within 14 days of the transaction; submitting within 14 days does not guarantee approval.
Consumers in Turkey and Israel have a 14-day statutory right to withdraw from some digital content and service contracts. Mandatory rights also apply in the EU/EEA, Switzerland, the United Kingdom, and other regions depending on local law and whether use of the digital product has begun. Nothing in this policy limits those rights.
Include the transaction date, receipt or transaction ID, and a short description. Never send your password or full card number.
If Premium is not activated, a persistent technical defect prevents the product from working, the amount is incorrect, or you were charged twice, contact us. If we cannot resolve a product defect, you can ask Paddle to review the refund with the supporting information. Your legal rights for a product that is faulty, not as described, or not fit for purpose remain unaffected.
You can cancel at any time. Cancellation stops the next renewal; Premium access continues until the end of the paid period. Cancellation does not automatically refund a past payment. Use the receipt's Manage subscription link, the Premium section in the app, or Paddle's buyer portal.
An eligible refund is returned to the original payment method where possible and processed within 14 days after Paddle approves it. Your bank may take additional time to post the credit. Access to the refunded Premium product ends when the refund is issued.
We recommend contacting Paddle or ClansNetwork support before starting a payment dispute. This does not remove your lawful right to dispute a charge through your bank. Requests may be declined where there is evidence of fraud, refund abuse, or manipulative behavior.
See the binding and current Paddle Refund Policy. Use paddle.net for payment and refund support. ClansNetwork product support: support@clansnetwork.com.
